Terms and Conditions - Please read carefully before completing the application form.
Phone Lines are open Monday to Friday 9am – 2.30pm for bookings and cancellations, excluding Public Holidays.
All requests for travel must be booked by telephoning 01245 477750 or 01245 477789 Please press Option 1 to book or cancel a trip. Our phone lines are most busy in the morning. Please do not book travel direct with our drivers.
Any concerns should be taken up with the office and not the driver. Travel can only be altered with the prior approval of the office and not with the driver.
Booking should be made at least 2 full working days prior to the day you wish to travel and is subject to driver and vehicle availability.
Weekend Excursions: Our weekend excursion trips are booked on a first-come, first served basis. A £5 deposit is payable upon each booking to secure your place. This is non-refundable if you cancel your trip less than 7 days before the trip date.
Charges and payment: Please show your bus pass when boarding one of our mini-buses. Cash fares must be paid to our drivers. Please have correct fare as drivers do not always have change. A credit account can be set up on request if needed.
Cancellation: All cancellations must be made to the office at least two hours before you travel to avoid us paying unnecessary costs.
Drivers are not trained in passenger assistance and are only expected to provide a steadying hand or assist carrying bags where necessary. Our drivers are also not permitted to enter your property or provide any first aid.
Chelmsford Community Transport reserves the right to cancel any travel in the event of unforeseen events or unavoidable circumstances.
Chelmsford Community Transport is not responsible for any personal possessions left unattended in a minibus/car. Chelmsford Community Transport is not liable for any consequential loss, financial or otherwise incurred by passengers, following the non-availability of a vehicle, or the failure by Chelmsford Community Transport to provide a vehicle.
Each person of a couple must fill in a separate application form.
Husband, Wife, Friend, Neighbour etc.
Is Your Wheelchair:
Is Your Wheelchair Collapsible?
A Car Seat?
A Minibus Seat?
A fare will be charged for non-concessionary passengers and transport in our car journeys - CLICK HERE to see the fare table and conditions (this opens in a new window).
I acknowledge that Chelmsford Community Transport is a non-profit making organisation and depends greatly on services provided by volunteers.
I understand that while every effort will be made to provide me with transport as requested, there may be occasions when the service is limited or unavailable & that I should prepare to be flexible when booking my trip.
I acknowledge that fares in our vehicles can only be accepted in cash. A credit account can be opened on request or payment over the telephone using a Debit/Credit card.
I understand that bus passes can only be accepted on mini-bus travel and not in cars.
I declare that the information given on this form is correct.
I give my permission for Chelmsford Community Transport to use any appropriate information in the case of an emergency and when necessary to pass on any relevant information to the driver.
I confirm that I have read and retained the terms and conditions above.
Please tick the box if you are happy for us to keep your contact details on file and contact you in this way.